Introduction
Welcome to Mopify ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using Mopify, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Account Information: Name, email address, phone number, and profile photo
- Authentication Data: Login credentials and authentication tokens (including Google Sign-In data)
- Address Information: Service addresses for booking cleaning services
- Payment Information: Payment method details (processed securely through third-party payment processors)
Service Provider Information
If you register as a service provider, we additionally collect:
- Business name and description
- Service areas and availability
- Professional certifications and background check consent
- Banking information for payment disbursements
Automatically Collected Information
- Device Information: Device type, operating system, and unique device identifiers
- Usage Data: App features used, booking history, and interaction patterns
- Location Data: With your permission, approximate location for finding nearby service providers
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our cleaning service platform
- Process bookings and facilitate connections between customers and service providers
- Send booking confirmations, reminders, and service updates
- Process payments and prevent fraudulent transactions
- Provide customer support and respond to inquiries
- Send promotional communications (with your consent)
- Analyze usage patterns to improve user experience
- Ensure safety and security of all users
Information Sharing
We may share your information in the following circumstances:
- Service Providers: Customer information is shared with cleaning service providers to fulfill bookings
- Payment Processors: Payment information is shared with secure third-party payment processors
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and employee training
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us using the information provided below.
Third-Party Services
Our app integrates with third-party services:
- Google Sign-In: For authentication purposes. Google's privacy policy applies to data collected through their services.
- Payment Processors: For secure payment handling
- Analytics Services: To understand app usage and improve our services
We encourage you to review the privacy policies of these third-party services.
Children's Privacy
Mopify is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.